Hotel Waldhof

The hotel was full, so they’ve offered us a room in a near house. The room was extremely basic, old forniture, lack of lights, terrible shower, no soap and when we asked for we received a super small one and was impossible to get more. Nasty staff and management. we left after the first night and we will never go back again. After reading the reply from the Hotel, it’s necessary to stress: 1. It’s true that we have been told that the room wasn’t in the hotel, but we checked in in the hotel and paid the Waldhof hotel, reason why it’s more than reasonable to think that the Hotel should be responsible for the treatment. 2. After requesting an upgraded room, the management very unpolitely answered that we couldn’t ask for much for a such a small money, and rudely asked why we were not satisfied with a room that had bed and a tv, questionning if we were able to pay for an upgraded room (that was then available at the main hotel). 3. finally, she told as to leave if we weren’t satisfied, and at that point we didn’t stay one second longer. Well, not the best way to deal with a guest, I think…

This hotel is perfect! It was a magnificent stay. The location is excellent, just a few minutes from Perca station, central for anyone who wants to visit the Pusteria Valley. In just a few days it is possible to have incredible experiences such as visiting Lake Braies and visiting the markets of Brunico, Bressanone and San Candido, all easily reachable! Also perfect for reaching Plan de Corones. The hotel is an amazing structure, clean, new, welcoming, with every type of comfort (gym, games room, relaxation area, board games, bar) and boasts a jewel of a spa in which to relax and warm up at the end of the day with a swimming pool internal and external. I highly recommend half board, dinner is an experience. But the real gem of this hotel is also the real secret of the high level of the structure: the managers and the entire staff. They are exceptional, attentive to every need, impeccable. The 5 stars are well deserved!